Question 1

Where are you located?

Accepted Answer

20 City Square in Charlestown, MA, just steps from the Bunker Hill Monument and minutes from downtown Boston.

Question 2

Where can I park?

Accepted Answer

There is permit parking and 2-hour parking on all streets surrounding our location.

Question 3

What is the nearest T station?

Accepted Answer

We sit equidistant from Community College (Orange Line) and North Station near the North End.

Question 4

How far are you from nearby cities?

Accepted Answer

Less than 10 minutes by car or rideshare from downtown Boston, just across the Charlestown Bridge from Cambridge, and minutes from Sullivan Square.

Question 5

Is your space accessible?

Accepted Answer

Our space is fully ADA compliant with accessible entry and treatment areas.

Question 6

What are your hours?

Accepted Answer

Sunday 10a to 3p, Monday 12p to 6p, Tuesday closed, Wednesday 12p to 6p, Thursday 10:30a to 5p, Friday 10a to 5p, Saturday 10a to 3p.

Question 7

Do I need to book in advance?

Accepted Answer

Advance booking is recommended, though walk-ins are accommodated when possible.

Question 8

Who can book an appointment?

Accepted Answer

Adults 18 and older are welcome. Clients under 18 require parental consent and provider approval.

Question 9

Do I need a referral?

Accepted Answer

No outside referral is required. All treatments are overseen by our medical director and licensed nursing staff.

Question 10

What is your cancellation policy?

Accepted Answer

Appointments may be canceled or rescheduled up to 1 hour in advance without penalty. Late cancellations or no-shows will incur a fee.

Question 11

Do you offer group bookings?

Accepted Answer

Yes. We host small group bookings for friends, teams, or corporate wellness days.

Question 12

How long do treatments take?

Accepted Answer

Standard IVs take about 30 to 60 minutes. Injections take 5 to 10 minutes depending on the treatment.

Question 13

How often should I come in?

Accepted Answer

For general wellness, we recommend vitamin infusions 1 to 2 times per month, with NAD therapy weekly or every other week.

Question 14

Where do you source your medications?

Accepted Answer

All medications come from the highest quality compounding pharmacies in the US, administered by experienced nurses under medical director oversight.

Question 15

Can I come in if I'm pregnant or breastfeeding?

Accepted Answer

Pregnant and breastfeeding clients should consult their doctor before scheduling.

Question 16

Are there any conditions that prevent treatment?

Accepted Answer

Clients with uncontrolled hypertension, congestive heart failure, or certain kidney conditions shouldn't receive IV fluids. All clients are screened before treatment.

Question 17

Do I need a membership?

Accepted Answer

Memberships offer extra savings and perks, but all services are available to non-members.

Question 18

What do memberships include?

Accepted Answer

Membership is $99 a month and includes 1 complimentary add-on per month, 15% off all services on every visit with no limits, 15% off all functional labs, and 10% off all 6-for-5 packages. OLO Coaching is a separate membership from $129 a month for nutrition and lifestyle coaching, and it covers access to our GLP-1, peptide, and hormone programs. You pay monthly and cancel anytime.

Question 19

Do you sell supplements?

Accepted Answer

Yes. We carry curated supplements in-store, via our Thorne portal, and Rho Nutrition products.

Question 20

Do you offer gift cards?

Accepted Answer

Digital and physical gift cards are available for any service or product.

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